Refund policy

Last updated: [February 12, 2026]

Thank you for shopping at At The Trot LLC. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund.

To be eligible for a return:

  • The item must be in its original packaging.
  • It must be unused and in resalable condition.
  • You must have the original order confirmation or receipt.

How to Start a Return

To begin a return, please contact us at:

Email: sabrina@atthetrot.com
Phone: (717) 602-8116

Include your order number and reason for return.

We will respond within 1 business day with return instructions and a return shipping label if applicable.

Return Shipping & Costs

  • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
  • If you choose your own carrier, we recommend using a trackable method — we are not responsible for lost return packages.
  • If we provide a prepaid return label, the cost will be deducted from your refund.

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund.

If approved, your refund will be issued as:

  • A credit to your original payment method
  • Within 5–10 business days after receipt of the returned item

Refund timing may vary depending on your card issuer.

Partial Refunds

Certain situations may qualify for a partial refund (if applicable):

  • Items not in original condition
  • Items damaged after delivery
  • Missing parts not due to our error

Exchanges

We do not offer direct exchanges at this time.

If you need a different size or item, please return the original and place a new order.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 5 business days of delivery with:

  • Order number
  • Photos of the damage or defect

We will work with you to replace the item or issue a refund.

Items Not Eligible for Return

  • Products marked “Final Sale”
  • Gift cards
  • Personal care items if opened/used
  • Items returned more than 30 days after delivery

Contact Us

If you have questions about refunds or returns, reach us at:

At The Trot LLC
Mailing address: 4011 Little John Drive, York, PA 17408, United States
Phone: (717) 602-8116
Email: support@atthetrot.com

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM ET